Privacy Policy

This privacy policy applies to the Ivory Egg businesses in Australia, New Zealand and the UK, and explains how we use any personal information we collect about you.

Topics

• What information do we collect about you?
• How will we use the information about you?
• Marketing
• Access to your information and correction
• Cookies
• Other websites
• Changes to our privacy policy
• How to contact us

What information do we collect about you?

We collect information about you when you contact us, place an order for products or services or if you complete a marketing sign up form on our websites. We also collect information when you complete customer surveys or provide feedback. Website usage information is collected using cookies.

How will we use the information about you?

We use information about you to process and deliver your order and manage your account. In some circumstances, such as when a direct shipment is required, we will also pass your details on to our supplier or manufacturer.
If you are registering a project with us to enable better support or pricing, we may need to provide your contact details, and those of other companies or individuals involved in the project, to our suppliers. We will always discuss this with you prior to handing over any information.
When we are asked to provide contact details of companies that can offer design installation or commissioning services, we will only ever provide publicly available company details – not individual contact details.
We use your information collected from the website to personalise your repeat visits to our website.
When applying for a credit account or during processing of your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
If you provide your consent we will also contact you about news, products and services we think will be of interest to you.

Other than in the specific circumstances above, Ivory Egg will not share your information and we will never sell your data or hand it over to third party marketing companies.

Marketing

Occasionally we will send you information about products and services which may be of interest to you but only if you have consented to receive marketing. You may opt out at a later date as you have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here to send us an email.

Access to your information and correction

You have the right to request a copy of the information that we hold about you to ensure it is accurate or have it removed. If you would like a copy of your personal information, please email or write to us at the following address:

Ivory Egg (UK) Ltd

11 St Peters Gate
Nottingham
NG1 2JF
info@ivoryegg.co.uk

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. It also enables us to offer a better browsing experience. For further information visit https://ico.org.uk/for-the-public/online/cookies/. You can set your browser not to accept cookies, however, in a few cases, some of our website features may not function as a result.

Other websites

Our websites contain links to other websites. This privacy policy only applies to Ivory Egg websites so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on the 18th of May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

by phone: +44 (0) 3333 079 100 during office hours Monday to Friday 9am to 5.30pm

by email: info@ivoryegg.co.uk

or, you can write to us at:

Ivory Egg (UK) Ltd

11 St Peters Gate
Nottingham
NG1 2JF