Product Support. Our knowledgebase of support articles

When an actuator dimming channel is off there is still residual voltage at the output

Step by step help guide to add ETS apps and licenses to ETS

How to tackle problems and warnings when using ETS Professional to create projects and commission KNX devices.

Check your current AC unit compatibility with Intesis' range of HVAC integration products

To invert a logic output in the Gira Project Assistant logic editor you need to right-click​ on the output and select Invert.

The Gira S1 needs to be powered and connected to the WAN before configuring the device in the Gira Portal.

On the Gira G1 KNX room controller, terminating the Cat6 or Cat7 cable incorrectly can cause issues with the door communications display or cause intermittent issues with the network connection. Find out how to.

There are two types of IP connection to a KNX system each with their own purpose- find out how to spot the difference.

After updating the Gira G1 KNX controller to version 2.0.442 a password is required to access the setting of the device.

The Gira G1 KNX Room controller can be updated using the Gira Project Assistant (GPA) software. This can be used for bug fixes or enabling new features.

Reseting the parallels network connection will clear the issues with KNX IP Routers not being found in ETS.

Some KNX blind actuators add a 20% overrun to the parametrised run time.

Although KNX is standardised not all manufactures implement the full KNX stack. Control4, RTI and Savant all support only some gateways, find out the reason why.

An Interface is just for connecting to the KNX bus, an IP Router can also be used for connecting KNX lines over an IP Backbone.

This error can occur when the application in ETS and the firmware in the device are on different versions.

By default some keypads are configured to send a step telegram with a small dimming range such as 3%.

Using a button sequence programming mode can be triggered from the front plate.

Yes it can, by adjusting the DIP switches mounted under the label.

A useful process for resetting to DHCP or clearing the local physical addresses.

This is accessed via the menu of the device.

Yes, there is...

The G1 models that connect to KNX via an Ethernet connection can.

It is possible to purchase a 230v base separately. The part code is 2331 01.

The number of devices in each line segment is limited to 64 to ensure KNX telegrams are not affected...

A standard twisted pair KNX line can support 40-50 telegrams per second.

If you wish to do this, you will need to adhere to the specification of the KNX Power Supply.

KNX is a extremely scalable system but what is the theoretical number of devices within a KNX system.

A separate relay module is available which can be installed into the unit.

If the address is known, use ETS to overwrite the current address. If the address is unknown..

The 3, 4 and 5 Row boards from Ivory Egg are compliant.

Attending site is not a service we offer however we can provide support over the phone and if needed can remotely access your laptop...

Thankfully, the way KNX works means you will be able to replace the part with a newer version even if it is from a different manufacturer.

If you are having trouble connecting to the KNX bus via USB there are a couple of quick fixes...

We can supply you with the skill and knowledge for your KNX project.

How to place an online order

​There are two LEDs on the front of the unit labelled RUN/DIAG and KNX...

To connect to the KNX bus you will need a IP Interface, IP Router or USB Interface...

How to log in to your account.

If the manifold controller has triac outputs (silent switching) then you cannot use the output to drive a pump as they are designed for low current restive loads...

If your KNX system was installed before 2014 the dimmers will not be suitable for mains LEDs...

The simplest way is to press the programming button. If the programming LED lights up then it is connected to the bus.

Current warranty periods from our manufacturers.

Ivory Egg standard delivery times.

At a product level they are exactly the same device, it is only when configured in ETS that they become different...

Every line must have its own power supply including any area or backbone lines...

As the KNX bus is SELV (Safety Extra Low Voltage) there are no restrictions on placement. The only caveat is the effect the moisture may have on the device....

If you have misplaced your ETS dongle or it has broken you may be able to arrange a free of charge replacement with the KNX Association...