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Product Support
Are you Able to Visit Site to Help Fix a Problem?
Attending site is not a service we offer. However, we can provide support over the phone and if needed we can remotely access your laptop to provide guidance on the system configuration.
We can also recommend a number of integrators that are highly experienced troubleshooters and available at short notice.
Related product supports
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- How to resolve display issues or network connection issues on the Gira G1 KNX Room Controller 12 Mar 2018
- KNX IP Devices not being found when using Parallels on a Mac? 19 Dec 2017
- How do I Connect to the KNX Bus for Programming? 01 Apr 2016
- Why does a keypad configured with relative dimming only dim a small range? 27 Sep 2016
- Intesis AC Compatibility Tool 01 Aug 2020
- How to Put Basalte Keypads in Programming Mode Without Removing the Front Cover 01 Sep 2016
- I am thinking of using KNX in a project can you design it for me? 01 Apr 2016
- Is There a Limit to the Number of KNX Telegrams That Can be Sent? 13 May 2016
- I have Lost or Broken my ETS Dongle, What Can I Do? 01 Mar 2016
- Can I Add an Additional Power Supply to a KNX Line? 13 May 2016
- Where is the Programming Button on the GIRA G1? 23 May 2016
- Can the Gira Smoke Detector be Connected to a Mains Supply? 13 May 2016
- Can the Gira Smoke Detector be used as a Heat Detector? 26 Aug 2016
- Is it Possible to Readdress a KNX Device Without Pressing the Programming Button? 13 May 2016
- How do I Remove the Front Cover of a Basalte Keypad? 13 May 2016
- What is the difference between a KNX IP Interface and a KNX IP Router? 03 Jan 2017
- I Have Forgotten to Link a cable to a KNX keypad Position - Is There a Wireless Solution? 23 May 2016
- Can a Heating Manifold Controller drive a Circulation Pump? 31 Mar 2016
- Is it Possible to Link a GIRA Smoke Detector to a Fire Alarm Panel or Control System? 13 May 2016
- ETS Professional - How to deal with problems in ETS 14 Sep 2020
- Why is my KNX blind run time longer than the parameterised value? 18 Dec 2017
- Why do only some KNX IP Routers work with external systems? 13 Oct 2017
- How Many Power Supplies do I Need for a KNX System? 01 Mar 2016
- What are the Standard Delivery Times? 31 Mar 2016
- How do I place an order? 01 Apr 2016
- Problems With ETS When Using a USB Gateway? 01 Apr 2016
- I can’t log in to my account 01 Apr 2016
- Why am I getting a memory block failure when downloading to a Gira KNX IP Router? 23 Dec 2016
- Updating firmware on the Gira G1? 22 Jan 2018
- What is the device password for the Gira G1? 31 Jan 2018
- Adding ETS Apps and licenses to ETS 10 May 2023
- Why won't Gira Device Portal recognise S1 credentials? 20 Jul 2018
- I Have an old KNX System and a Component Has Failed, What Can I Do? 01 Apr 2016
- Can the GIRA G1 be Used With Any KNX Router? 23 May 2016
- I Have just Changed my Lights to LED and Now They Won't Turn Off? 31 Mar 2016
- How Can I Test if a KNX Device is Receiving Power from the Bus? 31 Mar 2016
- Are any Multirow Distribution Boards Amendment 3 Compliant? 01 Apr 2016
- How Can I Tell the Status of a Gira IP Router or Interface from the LEDs? 01 Apr 2016
- How many devices can be on a KNX System? 13 May 2016
- What is the Difference Between a KNX Line Coupler and a Line Repeater? 01 Mar 2016
- Can KNX Keypads be located in a bathroom? 01 Mar 2016
- Can I Have More Than 64 Devices on a KNX Line? 13 May 2016
- How to Reset the Gira IP Router 28 Jul 2016
- Dimming actuator channels still live though channel is switched off 01 Jun 2023
- Is it possible to invert a logic output on the Gira X1 or L1 in Gira Project Assistant? 29 Aug 2018
- What are the different ways to connect to ETS via IP? 19 Feb 2018
- What are the Warranty Periods of the Items on Your Site? 31 Mar 2016
