We are experiencing some issues with our phone system, if you are unable to get through to us please contact us on 07395375823 or 07506781141,
via our pop-up contact box or send us an email to sales@ivoryegg.co.uk and we will call you back. Apologies for any inconvenience caused.

Please note that our warehouse will be carrying out a stock take on the 31st July. As a result, we won't be able to dispatch any orders on this date.
Order dispatch will resume as normal on Monday, 3rd of August. We appreciate your understanding and apologise for any inconvenience this may cause.

Product Support

I Have just Changed my Lights to LED and Now They Won't Turn Off?

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If your KNX system was installed before 2014 the dimmers will not be suitable for mains LEDs. This is due to the extremely fast development of LED technology and the forced adaption of non incandescent lights. 


There are potential way to work around this, such as load compensators but for guaranteed compatibility, new dimmers will need to be installed for the circuits with LEDs.



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