After monitoring DPD’s service over the past year, we have decided to change our courier to FedEx. 
We believe this move will benefit our customers and our team by improving delivery reliability and providing a more consistent service. 
Ensuring your orders arrive safely and on time remains a priority, and we feel FedEx is the right partner to support this going forward.

Product Support

Why does a keypad configured with relative dimming only dim a small range?


By default some keypads are configured to send a step telegram with a small dimming range such as 3%. This works with some dimmers but not others. Therefore it is important to make sure that the keypad is dimming the full range of 100%. The break telegram that is sent when the button is released will stop the dimmer at the desired value.

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