We are experiencing some issues with our phone system, if you are unable to get through to us please contact us on 07395375823 or 07506781141,
via our pop-up contact box or send us an email to sales@ivoryegg.co.uk and we will call you back. Apologies for any inconvenience caused.

Please note that our warehouse will be carrying out a stock take on the 31st July. As a result, we won't be able to dispatch any orders on this date.
Order dispatch will resume as normal on Monday, 3rd of August. We appreciate your understanding and apologise for any inconvenience this may cause.

Product Support

Why does a keypad configured with relative dimming only dim a small range?


By default some keypads are configured to send a step telegram with a small dimming range such as 3%. This works with some dimmers but not others. Therefore it is important to make sure that the keypad is dimming the full range of 100%. The break telegram that is sent when the button is released will stop the dimmer at the desired value.

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